I recently made my 1st purchase ever off another person, a ct350pv motor. I bought it last week through pay pal. It was shipped through fed-ex insured for 2000. I got the package yesterday and it had oil all over the package. The fed ex guy made a note of it and i opened the package to find oil everywhere, throttle cable snapped, and cases cracked and broke around the oil drain plug. I have no experience with this stuff and im looking for advice. can someone please help. here is link to pics of packaged motor, Pictures by jwags131 - Photobucket
biggest bummer ever, need help!!!
jwags13
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I work at a warehouse loading semis all day too, and sadly your right, most of the employees just do not care.
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1,023 Posts
I've had the misfortune of receiving two damaged engines. Both packaged with newspaper. Both shipped in a cardboard box that was too large for the engine. In both cases, not only was there insufficient packing material used, but the oversize boxes allowed the engines to tumble during shipping. Both times I was informed that the claims process has to be initiated by the seller/shipper. I was also informed that any compensation would be paid to the seller/shipper. It's a sh_tty process for sure.
The first engine had wrecked cases and the seller wasn't interested in taking responsibility for the damage, nor was he interested in refunding my money. After being presistent, he finally sent me $20...gee, thanks. My saving grace was the fact that he had shipped it from a UPS Store. Apparently when a UPS Store is used, they become the shipper and any money paid goes directly to them. This was a huge help because the manager at the UPS Store was very prompt in executing the claims paperwork and also in sending me a refund. An inspection of the packing material was mentioned, but never conducted. I never even had to send pictures of the damage.
The second engine I received was an eBay purchase and I filed a claim through PayPal. I only asked for a partial credit so I could repair the damage. PayPal told the seller to refund part of my money, but the seller never did. The seller also stopped answering emails. When I informed PayPal that a credit was never received, they told me to "escalate the claim". After pushing to receive the credit for a second time, PayPal fired back that I would now be required to return the engine. I informed PayPal that I had already paid to have the cases TIG welded, purchased gaskets, reassembled the engine, and installed it in the bike. PayPal got heavy-handed, told me that I was required to send the engine back and upon receipt of the engine the seller would issue a refund. PayPal even sent me a prepaid shipping label and a cardboard box. Seriously? They wanted me to send the engine back in a cardboard box, after sinking time and money into repairing it, to a seller that was now ignoring my emails and failed to issue a credit. I threatened to take a dump in the box and ship that at PayPal's expense. They recommended that I not ship biohazardous waste through the mail. I ended up keeping the engine and eating the cost of the repair. The biggest issue was the claims process took so long that I wasn't able to leave negative feedback warning other people about this seller's sh_tty shipping and non-existent communication.
Good luck. I know it's a frustrating process.
The first engine had wrecked cases and the seller wasn't interested in taking responsibility for the damage, nor was he interested in refunding my money. After being presistent, he finally sent me $20...gee, thanks. My saving grace was the fact that he had shipped it from a UPS Store. Apparently when a UPS Store is used, they become the shipper and any money paid goes directly to them. This was a huge help because the manager at the UPS Store was very prompt in executing the claims paperwork and also in sending me a refund. An inspection of the packing material was mentioned, but never conducted. I never even had to send pictures of the damage.
The second engine I received was an eBay purchase and I filed a claim through PayPal. I only asked for a partial credit so I could repair the damage. PayPal told the seller to refund part of my money, but the seller never did. The seller also stopped answering emails. When I informed PayPal that a credit was never received, they told me to "escalate the claim". After pushing to receive the credit for a second time, PayPal fired back that I would now be required to return the engine. I informed PayPal that I had already paid to have the cases TIG welded, purchased gaskets, reassembled the engine, and installed it in the bike. PayPal got heavy-handed, told me that I was required to send the engine back and upon receipt of the engine the seller would issue a refund. PayPal even sent me a prepaid shipping label and a cardboard box. Seriously? They wanted me to send the engine back in a cardboard box, after sinking time and money into repairing it, to a seller that was now ignoring my emails and failed to issue a credit. I threatened to take a dump in the box and ship that at PayPal's expense. They recommended that I not ship biohazardous waste through the mail. I ended up keeping the engine and eating the cost of the repair. The biggest issue was the claims process took so long that I wasn't able to leave negative feedback warning other people about this seller's sh_tty shipping and non-existent communication.
Good luck. I know it's a frustrating process.
Update, well the seller will not refund my money nor will he claim damage through fed-ex. I called fed ex several times and they keep saying that the seller has to be the one to open claim. Also fed-ex said that there was no declared value on the motor when shipped. So i am going through pay pal to try and get something back. The seller falsley advertised the motor as having a cr 250 ignition in which it did not have. Also i offered to purchase a cooler for the seller to ship the motor in and he refused telling me that he had a cooler at his house that he would use but of course he didnt and sent a 2000 dollar motor in a cardboard box. He also did not drain the tranny oil or take out the drain plug before shipping motor. Just straight negligence on the seller. Thanks for all your help and comments, to be continued.
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4,272 Posts
Might could be something done about him shipping it with the oil inside, that is a hazard. Its a wonder Fedex didnt do something about that.
One drip, is considered a spill in the eyes of EPA.
Neil
One drip, is considered a spill in the eyes of EPA.
Neil
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469 Posts
Was this an ebay purchase?? If so you are pretty well protected, not sure how the claim works if it was just Paypal. I ship a LOT of motors, and have yet to have to file a claim because I use double thick corrugated boxes with a 2" inner lining of hard styrofoam and another inner lining of cardboard on top of that. The guy that sent you this motor was a moron plain and simple and should take full responsibility for the damage and now he will not even file a claim?? If I were you I would be summoning the local chapter of the Mongols to pay a visit to his house.......
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